General terms and conditions (GTC) | G+D IoT Shop

General Terms & Conditions (GTC)

Webshop Terms & Conditions

version 3.3.1_

These general terms of service (the "Agreement", or "Terms of Service") along with any applicable Additional Terms govern the purchase and your use of the Products and access to the Company’s platform. This Agreement is a legal contract between you the Customer ("Customer" or "you") and Giesecke + Devrient Mobile Security TCD Iberia, S.L., with registered address at C/ 114 nº 27, Polígon Pratenc, 08820 El Prat de Llobregat, Barcelona (Spain) and Spanish Tax Identification Number B10742195 ("The Company").

You indicate your acceptance of the terms of this agreement, and understand and agree to be bound by them, by: (i) checking the box "I have read and accept the Terms of Service" or similar affirmative action when ordering from the web shop; or (ii) agreeing to the terms of this Agreement by email or similar.

1.0 Definitions

The definitions below will apply to the terms and conditions of this Agreement.

"Account": means the access authorization to the Airon360 IoT Suite.

"Additional Terms": means a written agreement executed by you and a “the Company” entity which relates to the subject matter of this Agreement. If there is a conflict between the terms in this Agreement and the Additional Terms, then the Additional Terms will govern in relation to that Product.

"Affiliate": means any legal entity that either Party owns or is owned by, or that is under common control with a Party. "Control" and "own" means possessing a fifty percent or greater interest in an entity or the right to direct the management of the entity.

"Agreement": means this agreement between us, including any amendment to it and any documents that are expressly incorporated into it.

"Business Day(s)": means any calendar day, except for Saturdays, Sundays and bank holidays, at the registered address of the Company.

"Confidential Information": means any non-public information which is either designated as confidential by the disclosing Party or which a reasonable person knows or reasonably should understand to be Confidential. Confidential information shall not include information that the Customer lawfully obtained from other sources that were not subject to an obligation to maintain confidentiality.

"Data Protection Laws": means any law applicable from time to time relating to the processing of personal data and/or privacy, including without limitation the Spanish Act 3/2018, of December 5th, on Personal Data Protection and guarantee of digital rights and the General Data Protection Regulation (EU) 2016/679.

"Embedded Internet Access Services": means the services provided by the Company to support automated internet access embedded within devices to enable machine to machine services (i.e., Data services and SMS).

"Hardware Products": means any physical goods (including software contained in such goods) which may be ordered as line items from our web shop.

"Intellectual Property Rights": means any and all intellectual and/or industrial property rights of any kind including without limitation, legal rights in inventions, models and prototypes, Proprietary Information, knowledge, know-how, processes and procedures, techniques, trade secrets, designs, reports, data, domain names and other Confidential Information, drawings, circuit and schematic diagram, computer programs and associated documentation and legal protection therefor under laws relating to patents, registered designs, trademarks and service marks, business names and domain names, copyright, database rights, registered and unregistered design rights, semiconductor chip protection, goodwill and the right to sue for passing off together with other legal rights associated therewith and all rights of protection of a similar nature or having similar or equivalent effect, in each case whether registered or unregistered and including all applications and rights to apply for registration and renewals or extensions thereof, and rights to claim priority and all similar or equivalent rights or forms of protection which exist now or in the future in any part of the world.

"Material Breach": means any breach of this Agreement by the Customer which (i) it cannot remedy or (ii) which it can remedy but has not remedied within the specified timeframe (if no timeframe is specified, a reasonable timeframe). The impact of the breach is or may be substantial and adverse to the Company’s interests.

"MNO": means mobile network operator(s), including mobile virtual network operators.

"The Company": means Giesecke + Devrient Mobile Security TCD Iberia, S.L.

"Products": means the products and services provided to the Customer by The Company, including SIM Cards, eSIM, Embedded Internet Access Services and/or any management or billing platform (including Airon360 IoT Suite), any software, software functionality, service, work, hardware, bundles or any other product or service provided by or on behalf of The Company. For avoidance of doubt, our services and software are licensed, not sold, to you and may be subject to additional terms and conditions.

"Proprietary Information": means trade secrets and all other Confidential Information of a proprietary nature, including any and all technical information, designs, data, drawings, circuit and schematic diagrams, production or test jigs, machine tool instructions, know-how, software (whether in object or source code form), in whatever form (whether human or machine readable) and whether or not marked as confidential, and non-public information regarding features, functionality and performance of Products, including production or test processes and data.

"Public Official": means anyone who, by immediate provision of the law or by election or appointment by a competent authority, participates in the exercise of public functions.

"Restricted Person(s)": means any person who is identified by any government or legal authority under applicable trade sanctions, export controls, anti-money laundering, non-proliferation, anti-terrorism and similar laws as a person with whom trade or financial dealings and transactions by either Party are prohibited or restricted.

"Term": means the duration of the Agreement between you and The Company, as selected by you during the web shop order process.

1.2. The names used for the Section, Clause, Appendix and paragraph headings will not affect the interpretation of the Agreement.

1.3. Unless the context states differently, words in the singular will include the plural and, in the plural, include the singular.

1.4. A reference to this Agreement is a reference to this Agreement as varied or novated in accordance with its terms from time to time.

1.5. A reference to a statute or statutory provision is a reference to it as amended from time to time.

1.6. The words "include" or "including" will be deemed to be without limitation.

1.7. References to any laws will include that law as amended from time to time.

1.8. This Agreement will be interpreted without favor to the Party or Parties responsible for its preparation and it will be deemed to have been prepared jointly by the Parties. Any ambiguity or uncertainty existing in the Agreement will not be interpreted against any Party to it.

2.0 Acceptance and Order

2.1. You indicate your acceptance of the terms of this Agreement by clicking on an "I accept" style or similar button during the web shop checkout process. By doing so, you agree that a legally binding agreement is formed between you and the Company.

2.2. You warrant that:

2.2.1. You have read, understand, and agree to be bound by this Agreement; and

2.2.2. You have the authority to enter into the Agreement personally or on behalf of the company you represent, and to bind that company to the terms of this Agreement. For the sake of clarity, the customer accepts that the provisions contained herein will prevail in the event of any conflict or inconsistency with any terms and conditions and/or any other provisions contained in any form issued by the customer.

2.3. The Company reserves the right, to work with the customer to incrementally fill an order if delivering all at once isn’t possible. If the order is unrelated to services that the Company can provide it can be rejected.

2.4. Conflicting, inconsistent, or additional terms or conditions contained in any Customer order (or supporting documentation) submitted will not be binding unless the Company specifically accepts such terms or conditions in writing.

2.5. The Company reserves the right to change these Terms of Service including, terms of service, and our plans and pricing, from time to time. The Company reserves the right to modify or cancel our service or your account or take corrective action at any time and for any reason, including, but not limited to, your violation of any provision of these terms and conditions, changes in roaming agreements. Where possible the Company will try to provide at least 30 calendar days’ notice of any changes to the terms or to the service. In the event of any change to service, the Company will work with the customer in good faith, making best efforts, to ensure continuity of service assisting the customer either technically or commercially to deploy an alternative where possible even if requiring cooperation with third party. In the event the Company makes any modifications to the Terms of Service, the Company will inform you in advance through e-mail or the website, as the case may be. Unless otherwise noted, the amended Terms of Service will be effective after 30 (thirty) calendar days from the date of their publication in the relevant notice and your continued use of the Products will confirm your acceptance of the changes. If you do not agree to the amended Terms of Service, you must stop using our Products.

3.0 Delivery

3.1. Unless expressly stated otherwise in writing, the Customer will bear all costs of shipping the Products to the Customer, including any re-deliveries.

3.2. The Company will bear no liability, consequential or otherwise for any delay in delivering any Product.

4.0 Prices and Payments

4.1. The prices and Term for the Products are displayed in the web shop. Unless stated otherwise, all prices will be exclusive of all taxes, including sales, use or withholding taxes, banking charges, VAT, customs duties (import and export) or levies, general or extraordinary tariffs or other assessments, and any permits, licenses or other authorizations ("Taxes and Duties"). All Taxes and Duties will be paid by you.

4.2. The Customer agrees to indemnify and hold the Company (and its Affiliates) harmless against all damages, losses, claims, liabilities, settlements and expenses (including without limitation costs and legal fees) connected with the Customer’s failure to comply with its tax obligations, and its failure to notify the Company of its requirement to pay sales taxes connected with the Products.

4.3. The Customer will pay the Products purchased from the web shop in advance via credit card or bank transfer. Orders will only be processed by the Company upon receipt of full payment.

5.0 Airon360 IoT Suite

5.1. Airon360 IoT Suite is the platform on which Customers may monitor and manage the Products it purchases and/or licenses (as applicable) from the Company. Any services or additional services enabled on Airon360 IoT Suite for use/license by the Customer will be at the Company’s discretion. Access to any such services may be subject to the execution of other agreement(s). Only Customers of connectivity products (SIM cards, developer kits) may apply for an Airon360 IoT Suite account.

5.2. The Customer must provide certain information required by the Company to open an Account on Airon360 IoT Suite ("Registration").

5.3. It is the Customers responsibility to ensure that the information requested is complete and correct. The Registration of a legal person may only be carried out by an authorized natural person, who must be mentioned by name.

5.4. The Customer warrants that all information submitted during Registration (or as may be subsequently updated) is complete and correct. The Company will not be liable to the Customer if you make any error or omission.

5.5. The Company reserves the right to (i) refuse to open a Customer Account or (ii) to close a Customer Account, if there is a legitimate reason to believe that you will not act or has not acted in accordance with this Agreement. To clarify, this would be in the scenario that the customer was in breach of any of the terms and conditions that permitted termination of the agreement.

5.6. The Customer may create multiple users under an Account. Each user will be given individual access credentials. The Customer warrants that all its users will abide by this Agreement terms and conditions or any subsequent new version and that all its users will duly act on behalf of the Customer. By creating an Account user, the Customer accepts responsibility for the acts and omissions of any of its user as if they were the Customer’s own acts and omissions.

5.7. The Customer liable for all activities performed under and in connection with the Customer’s Account.

5.8. In case of loss, misappropriation, or unauthorized use of the Customer’s account, the Customer agrees to immediately notify the Company’s support services ( and the Customer will:

5.8.1. Change all initial passwords which are assigned to it into passwords known only to the Customer. The Customer is required to carefully store its access credentials and to protect them from unauthorized access.

5.8.2. Correct the information in Customer's Account immediately, if, after the Registration, that information changes.

6.0 Customer Obligations

6.1. The Customer is responsible for ensuring that any hardware equipment, or software application running on that equipment, that uses a Product provided by the Company complies with any and all requirements of all networks and will not cause any damage or interruption to any network. The Customer accepts all liabilities for damage or interruption to any network caused as a direct result of the hardware equipment or software application running on that equipment.

6.1.1. If the Customer is unsure whether the equipment or software being used may cause any damage to a network, the Customer may request the Company to gain approval from the MNO prior to use. Whether approval is sought is at the sole discretion of the Company. The cost of any verification service will be payable by the Customer.

6.2. The Customer will ensure that neither the content passed over the network nor the details of users or customers or other personal data held by the Customer pursuant to this Agreement will infringe the rights of any third parties or any laws or regulations (including, without limitation, the General Data Protection Regulation (2016/679/EC), the Directive on Privacy and Electronic Communications (2002/58/EC), the Electronic Commerce Directive (00/31/EC), the Spanish Act 3/2018, of December 5th, on Personal Data Protection and guarantee of digital rights and the General Data Protection Regulation (EU) 2016/679, the Spanish Act 34/2002, of July 11, 2002, on information society services and electronic commerce and any national implementations thereof, in any country where any message is originated, delivered or in respect of which any of service provided by the Product are performed.

6.3. The Customer agrees to comply with any reasonable instructions as the Company may from time to time notify to the Customer in regard to using the Product. However, even without such instructions, the Customer warrants and represents that it will not breach any applicable laws, standards or codes, or infringe a third party’s rights, or breach any content requirements or codes stipulated by any relevant authority. Furthermore, the Customer will refrain, and prevent others, from using the Product for any purpose other than that intended by the relevant telecommunications operator, in any way whatsoever, including "annoyance", "spamming" or any other form of harassment, creating, or having third parties create, connections with buy lines (090x numbers) on a large scale or committing criminal offences or use the Product in a way which interferes with other users or harasses or restricts any other user from using or enjoying the hosting MNO network or the internet.

6.3.1. The Customer will be liable for any damage, costs or usage (at standard overuse rates or the rates charged by the network to the Company – whichever is the higher), arising as a result of unlawful or fraudulent use of the Product, regardless as to whether the Customer was aware of such use or not. Fraudulent use includes, but is not limited to, using the SIM in a way that was not agreed with the Company, including via satellite modem, WAP, voice, SMS, USSD, and use of an APN which was not provided by and agreed with the Company. Fraudulent use can only be prevented by cancelling the SIM off the network. Once a SIM is registered on the network (SIMs are registered on the network prior to delivery to Customer) there may be some services that are impossible to block. Therefore, whilst the Company will endeavor to ensure that all services are blocked when requested, use of any services apart from those agreed with the Company will be deemed to be fraudulent use.

6.4. The hosting MNO, as a supplier of the Company, has an independent right to claim for damages suffered as a result of the Customer’s failure to comply with clause 6.3. Therefore, the hosting MNO may claim damages directly from the Customer.

6.5. The Customer represents, warrants and covenants that it:

6.5.1. Is compliant in all respects relevant to this Agreement with all applicable laws, regulations, rules and/or restrictive measures relating to international sanctions administered, promulgated or enforced by the United States Office of Foreign Assets Control ("OFAC"), the United Nations Security Council, the European Union, the member states of the European Union or any other relevant governmental or regulatory authority, provided that such regulations are legally applicable to them ("Sanction Laws").

6.5.2. Is not a Restricted Person(s).

6.5.3. Will take all such steps as prudent to ensure that it will not provide Product to Restricted Persons.

6.5.4. Will not use the Product, or allow them to be used, for any purposes prohibited by applicable Sanction Laws, including nuclear, chemical, or biological weapons proliferation, dual-usage applications, or development of missile technology.

6.6. No Re-Export

6.6.1. Customer shall not sell, export or re-export, directly or indirectly, to the Russian Federation or for use in the Russian Federation any goods or parts thereof supplied under or in connection with this Agreement that fall under the scope of Article 12g of Council Regulation (EU) No 833/2014.

6.6.2. Customer shall undertake its best efforts to ensure that the purpose of clause 6.6.1 is not frustrated by any third parties further down the commercial chain, including by possible resellers.

6.6.3. Any violation of clause 6.6.1 or 6.6.2 shall constitute a material breach of an essential element of this Agreement, and the G+D shall be entitled to seek appropriate remedies, including, but not limited to immediate termination of this Agreement.

6.6.4. Customer shall immediately inform the Company about any problems in applying clause 6.6.1 or 6.6.2 including any relevant activities by third parties that could frustrate the purpose of clause 6.6.1.

6.7. For the avoidance of doubt, the Product may not be exported or reexported to any jurisdiction in which the United States, UK and/or EU prohibit the export of goods, technology or services or to nationals of those countries, wherever located. Moreover, Products may not be distributed to persons on the Table of Denial Orders, the Entity List, or the List of Specially Designated Nationals maintained by the U.S. government. By accessing or using the Products, including the website, and Airon360 IoT Suite, you are certifying that you are not a national of one of the above-listed countries or of any other country to which the United States embargoes goods, services or technology and that you are not a person on the Table of Denial Orders, the Entity List, or the List of Specially Designated Nationals.

6.8. Notwithstanding any other provision in this Agreement, the Company reserves the right to terminate this Agreement immediately upon written notice to the Customer if the Company reasonably determines that the Customer is not in compliance with this Clause 6.0 or that its actions are or may cause the Company to be exposed to prosecution or liability for violation of Sanction Laws or any other applicable law.

6.8.1. The Customer agrees to indemnify and hold the Company (and its Affiliates) harmless against all damages, losses, claims, liabilities, settlements and expenses (including without limitation costs and legal fees) connected with the Customer’s alleged failure to comply with the Sanctions Laws or otherwise use of the Products by the Customer or its customers.

6.8.2. While the Company has no obligation to monitor the use of the Products by the Customer or its customers, the Company may do so and may prohibit any use of the Products it believes may be (or alleged to be) in violation of the foregoing.

6.9. In order to preserve the integrity of the network, the Company reserves the right to request that the Customer changes the firmware of its device, discontinue the device or replace the device so that it does not stop and start authentication requests and/or data session requests (including retries) more than on average thirty (30) times per hour over any consecutive twelve-hour period. If requested, the firmware change needs to be completed within five (5) Business Days otherwise the Company has the right to immediately and without notice cease the use of that SIM card and the Company will not be responsible for any consequential or other costs as a result of the SIM’s cessation.

7.0 Compliance with requests with Government Agencies

The Customer understands that should a request come from governmental or law enforcement agencies, with the authority to require the Company (or its Affiliates) to report information related to your services or should law enforcement request this information, the Company will be obligated to cooperate and disclose this information in accord with the laws of the applicable jurisdiction.

8.0 Inappropriate use and/or conduct as cause for termination or breach of agreements

8.1. You agree to use the Products for lawful purposes only. You will use best commercial efforts to prevent third parties from using the Products in any way that is unlawful, harmful, threatening, libellous, deceptive, fraudulent, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, discriminatory, or other objectionable material of any kind, including, without limitation, material that encourages unlawful conduct.

8.1.1. If the Company has good reason to believe that customer has purposely engaged in, intentionally permitted, or negligently allowed third parties to engage in any of the foregoing conduct, the Company reserves the right to (i) immediately suspend or terminate any service it provides to you; and/or (ii) forward the offensive materials, your communications with the Company, and your identity and other personal information to the proper authorities for investigation and prosecution.

8.1.2. The Customer consents to the forwarding of any such communications and information to these authorities or law enforcement. In the event of such termination, you will be responsible for the full month’s charges to the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of your Service.

8.2. The Customer, and if applicable its resellers, sub-customers and their sub-clients, and end-users, will be solely liable for any and all liability that may arise out of the content transmitted to any person, whether authorized or unauthorized, using your service or device.

8.2.1. You will ensure that the use of the Products and content comply at all times with all applicable laws, regulations and written and electronic instructions for use. The Company reserves the right to terminate or suspend the services which it provides to you and remove your content from its Products, if we determine, in our sole and absolute discretion, that such use or content does not conform to the requirements set forth in this Agreement or interferes with our ability to provide the Products to you or others. Our action, or inaction, under this section will not constitute any review or approval of your use or content.

9.0 Description

The Company's marketing materials are for the sole purpose of giving an approximate idea of the matters described in them and will not form part of this Agreement.

10.0 Confidentiality

10.1. Neither Party will without the prior written consent of the other Party (during and after termination of this Agreement) use (other than in the performance of this Agreement) or divulge or otherwise disclose to any other person other than to their professional advisers, directors, officers or employees (collectively "Representatives") of whose province it is to know the same any Confidential Information received at any time by it in consequence of this Agreement (provided that those Representatives only have a need to know about it and before doing so, the receiving Party must ensure that its Representatives are required to protect the Confidential Information), save that any obligations contained in this clause shall not apply in respect of any Confidential Information which is in or comes into the public domain other than as a result of any breach by the receiving Party of any duty of confidentiality or in respect of any disclosure required by law or any legal or regulatory authority.

10.2. Each Party agrees to:

10.2.1. To take all reasonable steps to protect the Confidential Information. These steps must be at least as protective as those it takes to protect its own Confidential Information and no less than a reasonable standard of care.

10.2.2. To notify the other Party promptly upon discovery of any unauthorized use or disclosure of Confidential Information.

11.0 Intellectual Property

11.1. The Customer acknowledges that all Intellectual Property Rights arising in or in relation to the Products, including any services delivered under this Agreement will at all times belong to the Company (or, as applicable, its licensors), and the Customer will have no rights in or to the same other than the limited rights set out in this Agreement.

11.2. The Company will own and retain all right, title and interest in and to (a) the Products, all improvements, enhancements or modifications thereto, (b) any software, applications, derivative works, inventions or other technology developed in connection with the Products or support, and (c) all Intellectual Property Rights related to any of the foregoing.

11.3. The Customer will not, directly or indirectly, and will not permit or encourage others to: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms, or otherwise relevant to the Products, documentation or data related to the Products; modify, translate, or create derivative works based on the Products; or remove any proprietary notices or labels.

11.4. The Customer agrees to indemnify and hold the Company harmless against all damages, losses, claims, liabilities, settlements and expenses (including without limitation costs and legal fees) connected with the Customer’s alleged failure to comply with this section or otherwise use of the Products by the Customer or its customers.

11.5. While the Company has no obligation to monitor the use of the Products by the Customer or its customers, it may do so and may prohibit any use of the Products it believes may be (or alleged to be) in violation of the foregoing.

11.6. The Company will have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Products (including software), systems and technologies (including, without limitation, information concerning Customer data and data derived therefrom), and the Company will be free (during and after the term hereof) to (i) use such information and data to improve and enhance its Products and for other development, diagnostic and corrective purposes in connection with the Products and other the Company offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. The Customer will procure all necessary rights from its customers to give full force and effect to this Clause. No rights or licenses are granted except as expressly set forth herein. Note, that this clause only applies to data stored in Airon360 IoT Suite relating to the connectivity and subscription management. The Company does not sit in the data path and will collect no patient data relating to the customers application.

12.0 Copyright and Trademark Notice

12.1. All corporate names, service marks, logos, trade names, trademarks, websites and domain names of the Company and its Affiliates (collectively "Marks") are and will remain the exclusive property of the Company and its Affiliates and nothing in this Agreement will grant the Customer or any third party the license to use such Marks. Any reproduction or redistribution of the Products not in accordance with the terms set forth herein is expressly prohibited by law and may result in severe civil and criminal penalties.

12.2. You expressly agree by your use of the Company’s website (or any connected content) that you will not otherwise broadcast, download, modify, make available to the public, post, reproduce, sell, store, or transmit content from the website without the prior written approval of the Company.

13.0 Warranty

13.1. The Company offers a limited warranty for defects applicable to Hardware Products. See the product description available in the web shop for the relevant warranty term (either six or twelve months) applicable to your Hardware Product. The warranty period starts with the date of delivery of the Hardware Product. There shall be no claims based on defect in cases of insignificant deviations from the agreed quality, of only minor impairment of usability, usual wear and tear or damage arising after the passing of risk because of faulty or negligent handling, excessive strain or unsuitable equipment. Claims based on defects resulting from improper modifications, installation/removal, or repair work carried out by you or third parties are excluded.

13.2. In case of a defect you shall contact our Service Desk (ePortal) without undue delay at You will receive access as soon as your order is shipped.

13.3. Once we receive your request, the Company’ support team will use reasonable efforts to check the relevant Hardware Product remotely for defects.

13.4. If the remote check reveals a defect of the Hardware Product, we will provide you with a prepaid shipping label. Returns without prepaid label or without fully paid shipping costs will not be accepted. Moreover, it is important that the product being sent for repair/replacement is appropriately packaged. If the product arrives at the Company’s premises with damage attributable to poor packaging, the repair may not be covered by the warranty.

13.5. Sole remedy for defect Hardware Products shall be, at the Company's discretion, repair or replacement. In the event of replacement or repair, no new warranty shall commence; instead, only the remaining part of the original warranty period shall apply.

13.6. Costs for installation/mounting and de-installation/unmounting of the product are excluded and shall be borne by you.




13.10. The Company is not liable for any service or proof of service of the Customer, which is carried over the Company’s or any other network.


13.12. The Company will not be liable for any losses caused by an operator ceasing or terminating any services. Under no circumstances will the Company be liable for any direct, indirect or consequential damages, including but not limited to damages that result from the Customer or any user’s use of or inability to access any part of the Product or the Product’s functionality, or the Customer or any user’s reliance on or use of information and services provided on or through the Product or damages that result from mistakes, omissions, interruptions, loss, theft, or deletion of files, packet data or other information, errors, viruses, defects, delays in operation or transmission, or any failure of performance.

13.13. Except if expressly stated elsewhere in these Terms of Service, the Company makes no express or implied warranty or representation concerning the Products, or their accuracy or completeness and therefore excludes all conditions, warranties and representations (express or implied), or otherwise in respect of the Products.

14.0 Indemnification

14.1. The Company will hold the Customer harmless from liability to third parties resulting from infringement by any copyright or misappropriation of any trade secret, provided that the Company is promptly notified of any and all threats, claims and proceedings related thereto and given reasonable assistance and the opportunity to assume sole control over defense and settlement. The Company will not be responsible for any settlement it does not approve in writing.

14.2. These obligations do not apply with respect to goods, or portions or components of the Products (i) not supplied by the Company, (ii) not developed by the Company, (iii) modified or made in whole or in part in accordance with the Customer’s instructions or specifications, (iv) that are modified after delivery, (v) combined with other products, processes or materials where the alleged infringement relates to such combination, (vi) where the Customer (or its customers) continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vii) where the Customer’s use of the Products is not strictly in accordance with this Agreement.

14.3. If, due to a claim of infringement, the Products are held by a court of competent jurisdiction to be or are believed by the Company to be infringing, the Company may, at its option and expense (a) replace or modify the Products to be non-infringing provided that such modification or replacement contains substantially similar features and functionality, (b) obtain for the Customer a license to continue using the Products, or (c) if neither of the foregoing is commercially practicable, terminate this Agreement (or if applicable purchase order) and provide the Customer a refund of any prepaid, unused fees for the affected Products.

14.4. The Customer will indemnify and hold the Company (and its Affiliates and providers) harmless against all actions, claims, losses, damages, costs and expenses (including reasonable attorneys’ fees) related to the Customer’s breach of this Agreement, including any negligent, grossly negligent, willful or unlawful actions or omissions by the Customer, or any claim or proceeding raised from its customers against the Company (or any of its Affiliates).

15.0 Limitations of Liability

15.1. Unless expressly stated in this Agreement all warranties, conditions and other terms implied by statute, applicable law or otherwise are, to the fullest extent permitted by law, excluded from it.

15.2. Nothing will limit or exclude the liability of either Party:

15.2.1. For death or personal injury caused by that Party's negligence; or

15.2.2. For willful misconduct or fraud by that Party.

15.3. To the extent permitted by applicable law, neither Party will be liable, whether in tort (including for negligence), contract, or otherwise for loss of profits; loss of business; depletion of goodwill or similar losses; loss of anticipated savings; loss or damage of goods for which the Products are used (e.g., shipping container (including payload) with tracking device provided by the Company); loss of use; loss or corruption of data or information; or any special, indirect, performance related, consequential or pure economic loss, costs, damages, charges or expenses.

15.4. To the extent permitted by applicable law, in no event will the Company be liable to the Customer or any third-party, (a) for error or interruption or loss of use, loss or inaccuracy or corruption of data, delays in operation or transmission, any failure or degradation or performance, or cost of substitute goods, services or technology, interruption or loss of business, or (b) in connection with the Customers (or any permitted party’s) access or use or inability to access or use the alerts application, the Products, or any third party content and services, or (c) for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the firm of action, whether in contract, tort (including negligence) or otherwise, or (c) together with amounts associated with all other claims exceed the fees paid by the Customer to the Company for the Products under this Agreement in the past twelve months (or EUR 10,000, whichever is the higher amount) prior to the act that gave rise to the liability), in each case, whether or not the Company has been advised of the possibility of such damages.

16.0 Service Suspension and Termination

16.1. The Company may at any time suspend any of its service:

16.1.1. If it is obliged to comply with an order, instruction or request of government, or emergency services organization, or other competent administrative authority.

16.1.2. It needs to carry out work related to exceptional upgrading or maintenance of its facilities where those facilities must cease operation.

16.1.3. To prevent damage or degradation of the Company’s contracting party’s network integrity which may be caused by whichever reason.

16.1.4. For behavior that pursuant to applicable laws may be deemed to be illegal.

16.1.5. To protect the Company, at its sole discretion, from legal liability which relates to a breach of obligation and/or warranties by the Customer.

16.1.6. In case of notifications or signs of fraud or abuse of service.

16.1.7. The services of one or more of the MNOs upon which the provision of the Product hereunder is dependent suspends its provision of those services to the Company under the terms of its or their relevant agreement(s) with the Company.

16.1.8. If payments have not been made in accordance with this Agreement.

16.2. This Agreement may be terminated prior to expiration of the Term by notice in writing as follows:

16.2.1. By either Party if the other Party has failed to perform any material obligation under this Agreement and such failure is not corrected with twenty (20) Business Days from receipt of written notice from the other Party advising of such failure.

16.2.2. By the Company by immediate notice:

i. If one or more of the MNOs upon which the provision of services hereunder is dependent terminates its provision of those services to the Company under the terms of its or their relevant agreement(s) with the Company.

ii. If the Customer is in Material Breach of its obligations under clauses 6.1, 6.2, 6.3, 6.5, 6.6, 6.7, 6.8, 6.9 above.

16.2.3. By either Party if the other Party (being a company) enters into liquidation (other than for the purposes of a bona fide reconstruction or amalgamation), enters into a voluntary arrangement with its creditors, has a receiver, administrative receiver or administrator of all or any of its undertakings or assets appointed, or is deemed by the relevant statutory provisions under the applicable law to be unable to pay its debts or (if an individual) presents or has presented against him a bankruptcy petition or shall suffer anything analogous to these matters to occur to him or it.

16.3. If the Agreement is terminated (or expires):

16.3.1. All sections of this Agreement which by their nature should survive termination will do so, including accrued rights to confidentiality obligations, non-infringement of Intellectual Property Rights, warrants, indemnification, and limitations of liability. Any such accrued rights, or the continuation of any provision stated to survive after termination or implicitly surviving termination will not be affected or prejudiced.

16.3.2. The Customer will pay in full for the Products up to and including the last day on which they are provided. All outstanding balances will be due immediately.

16.3.3. Neither Party will take any action that would cause confusion regarding the nature of their business relationship.

16.3.4. All rights and license granted to the Customer under this Agreement will end.

17.0 Anti-money laundering and Corruption

17.1. The operations of the Customer and its Affiliates are and have been conducted at all times in compliance with all applicable anti-money laundering and anti-corruption laws applicable in Spain and any other jurisdiction where the Customer conducts business and no action, suit or proceeding by or before any court or governmental authority involving the Customer and/or its Affiliates with respect to the anti-money laundering laws is pending or threatened.

17.2. The Company may terminate this Agreement, with immediate effect if:

17.2.1. The Customer fails to comply with these obligations or fails to satisfy the Company that it has complied with them; or becomes designated as a Restricted Persons. Both will be considered a Material Breach.

18.0 Disclosures

18.1. The Customer agrees to:

18.1.1. The disclosure to any telecommunications company, debt collection agency, credit reference agency, credit or fraud monitoring scheme, security agency or credit provider of any information relating to the Customer’s performance in meeting its obligations under this Agreement.

18.1.2. Any disclosure as may be required by the Company’s obligations under any applicable regulatory requirement, including Data Protection Laws.

18.1.3. Any disclosure required as the result of an order of any court of competent jurisdiction or by statutory authority.

19.0 Emergency Calls

19.1. The Customer expressly acknowledges that the Products, whether for mobile or fixed devices, are not intended, designed or fit for placing, carrying or supporting any call to any emergency service or any call for the purpose of obtaining assistance, help or aid in the event of an emergency.

19.2. Neither the Company, nor any of its Affiliates, agent, partners or employees are or will be liable to the Customer or any third party in any respect for any costs or damages arising either directly or indirectly from the use of the Products for emergency calls, including calls to emergency service and calls for the purpose of obtaining assistance, help of aid in the event of any emergency.

20.0 High Risk Use

20.1. The Customer acknowledges that the Products are not designed, manufactured, or intended for use in hazardous environments requiring fail-safe performance where the failure of the Products could lead directly to death, personal injury, or significant physical or environmental damage ("High Risk Activities"). The Customer acknowledges that the use of the Products in High Risk Activities is not authorized.

20.2. The Customer therefore agrees that the use of the Products for any High Risk Activities, without the prior express written consent of the Company's Director, will be at the Customer’s risk. The Customer further agrees to defend and hold the Company (and its Affiliates) harmless from any claim for loss, costs, damage, expense or other liabilities which may arise out of or in connection with the use by the Customer or its customers of the Products for, or in connection with, High Risk Activities.

21.0 Force Majeure

21.1. A Party will not be in breach of this Agreement or liable for any delay in performing, or failing to perform, any of its obligations if the delay results from impediments due to force majeure or other unforeseeable impediments for which it is not responsible. This will include:

21.1.1. work stoppage, strike, war, embargo, epidemics, pandemics, operational disruptions, riot, civil commotion, fire, flood, storm, earthquake, hurricane, national emergency, compliance with any law or formal judicial or administrative order, or accident.

21.1.2. Breakdown of its machinery, failure of its suppliers to perform or sub-contractors strikes, failure of a utility service or transport or telecommunications network.

21.1.3. The delay of any trial or test caused by adverse weather or unsafe conditions.

21.1.4. The acts or omissions of the other Party or any MNO.

21.2. If a delay occurs, the affected Party will provide full details to the other Party and will take reasonable steps to mitigate the delay. The performance of this Agreement will be suspended for the duration of the delay.

21.3 If this occurs the other Party will give the affected Party a reasonable extension of time to perform its obligations. If this delay continues for twenty (20) Business Days, the other Party may choose to terminate this Agreement by giving the affected Party twenty (20) Business Days written notice.

22.0 Our Relationship

22.1. This Agreement does not constitute either of us the agent of the other, or create a partnership, joint venture or similar relationship between us. Neither of us will have the power to oblige or bind the other or to create a liability against the other in any manner or for any purpose, except as expressly provided for in this Agreement.

23.0 Variation

23.1. Except in relation to the Company’s rights under Clause 2.5, no changes to this Agreement will be valid unless the changes are in writing and signed by the Authorized Representatives of each Party.

24.0 Waiver

24.1. No failure or delay by a Party to use any right or remedy provided under this Agreement or by law will constitute a waiver of that right or remedy, nor will it prevent or restrict the further use of that right or remedy or any other right or remedy.

24.2. No use or partial use of such right or remedy will prevent or restrict the further use of that or any other right or remedy.

25.0 Enforceability

25.1. If any provision of this Agreement is unenforceable, the Parties (or, if we cannot agree, a court) will revise it so that it can be enforced. Even if no revision is possible, the rest of this Agreement will remain in place.

26.0 Notices

26.1. Except if stated otherwise, notices will be given in writing, in the English language, and will be delivered by courier delivery service or email (in the form of a pdf) at its principal place of business or email address. In the case of the Company all notices will be directed to the address or email below:

Giesecke + Devrient Mobile Security TCD Iberia, S.L., C/ 114 nº 27, Polígon Pratenc, 08820 El Prat de Llobregat, Barcelona (Spain), for the attention of: Customer Support:


26.2. Notices will be received:

26.2.1. If sent by courier delivery service, at the time the notice is recorded by the delivery service as being left at the stated address above; or

26.2.2. If sent by email, upon receipt, provided that notice is also given by courier delivery service.

27.0 Assignment

27.1. The Company may, at any time, assign, transfer, or novate any of its rights or obligations to any person, firm or company, without the consent of the Customer.

27.2. The Customer will not assign or transfer its any of its rights or obligations to any third party (including but not limited to an Affiliate) under this Agreement, without the Company’s prior written consent. Any assignment or transfer without the Company’s written consent will be void and have no legal effect.

28.0 Severance

28.1. If any part of this Agreement is or becomes invalid, illegal or unenforceable, it will be deemed modified to the minimum extent required to make it valid, legal and enforceable.

28.2. If it cannot be modified the relevant part will be deemed deleted. Any modification to the Agreement permitted under this Clause will not affect the validity or enforceability of the rest of this Agreement.

28.3. If a Party gives notice to the other Party that part of this Agreement may be invalid, illegal or unenforceable, the Parties will negotiate in good faith to amend it so that it is legal, valid and enforceable, and to the greatest extent possible, achieves the intended commercial result of the original part of the Agreement.

29.0 Miscellaneous

29.1. Only we have the right to enforce any part of this Agreement.

29.2. The rights and remedies of this Agreement are in addition to those provided by law.

29.3. This Agreement forms the entire agreement between us, and it supersedes all previous agreements, previous versions of this Agreement and understandings connected with its subject matter, and, except in the case of fraud, neither Party will be entitled to rely on any agreement, understanding, representation or arrangement which is not expressly set out within this Agreement.

29.4. Neither of us has relied on any representation or promise except as expressly written in this Agreement.

29.5. No evidence of alleged prior dealings, usages of trade or course of dealing or performance will be accepted to:

29.5.1. Apply any unwritten term to this Agreement; or

29.5.2. Modify, add or contradict the terms and conditions in this Agreement; or

29.5.3. Insert any obligation different to the terms and conditions written in this Agreement.

29.6. The Customer will maintain, at its own expense, insurance policies which are appropriate for its level of obligation and liability in relation to this Agreement, including insurances to cover any liability in connection with your obligations.

29.7. Any operating expenses or costs incurred by the Customer in its contemplation or performance of this Agreement, including any banking charges, wire transfer fees and other costs associated with making payment, and taxes (not the Company’s income taxes) will be borne by the Customer.

29.8. The Company gives no guarantee on the quality, accuracy or validity of the services or products provided by third parties.

29.9. The Company does not accept any liability for any action, choice or purchase made by the Customer, which is based on any recommendation or advice provided by the Company.

29.10. The Company’s (and its Affiliates) default position is that its staff should always be treated courteously and with respect for the work they are doing. If a Customer directs abusive behavior, directly or indirectly, to any the Company staff (or the staff of its Affiliates) in any form (which includes offensive behavior, derogatory remarks and disruptive acts amounting to verbal and emotional abuse, sexually inappropriate comments and behavior, racist and discriminatory abuse, threats of physical violence, aggressive and violent behavior), the Company will reserve the right to immediately suspend all or part of the Product(s) it provides to that Customer until further notice without incurring any liability, subject to the terms stated in Clause 15.0.

30.0 Dispute Resolution

Any dispute arising from or related to these Terms of Service shall be subject to decision of one or more arbitrators, following the International Chamber of Commerce Regulation ("ICC Rules") in force at the date when the request for arbitration is filed. The arbitration shall be in law. The language of the arbitration shall be English. The place of arbitration shall be Barcelona, Spain. The parties agree, pursuant to Article 30(2)(b) of the ICC Rules, that its Expedited Procedure Rules shall apply irrespective of the amount in dispute.

31.0 Governing Law

This Agreement and any disputes or claims connected with it (including non-contractual disputes or claims) will be governed by and construed in accordance with the substantive laws of Spain without reference to any choice of law principles. For the avoidance of doubt, United Nations Convention on the International Sale of Goods (UNCISG) will not apply to the Agreement.

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